> For the complete documentation index, see [llms.txt](https://docs.dinerwebsitesordering.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dinerwebsitesordering.com/platform-information/your-subscription-and-billing.md). # Your Subscription & Billing ## Changing Subscription Plan 1. Visit and login 2. Click **billing** on a top right under the profile drop down 3. In the popup, select your subscription plan and press "Edit Subscription" 4. You may update your credit card number on file. || If you need to change plans or services, please contact support by clicking the (?) and support request in the top right. ## Add A Payment Method We accept, Visa, MasterCard, Discover, and American Express. To add a payment method you must: 1. Visit and login 2. Click **billing** on a top right under the profile drop down 3. In the popup, select "Payment Methods" and enter your card details ## Billing Cycle You will be billed on the same day that your account was activated every month. ## Failed Payments If your payment fails, we will inform you and attempt to charge your card again in 24 hours. If it fails again, we will retry in 3 days and 3 days after if that fails. If the 3rd payment retry fails within 7 days of your initial failed payment, your account will be cancelled. ## Cancelled Accounts If your account has been cancelled due to a failed payment, you will no longer be able to accept orders. After 30 days the account and all data will be deleted. We will contact you before deleting the data. ## Re-Activating Your Subscription If your account is cancelled, add a valid payment method to re-active your subscription. ## Refunds Refunds will only be provided if our platform fails to meet its stated role when being used. Please contact us to discuss this. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.dinerwebsitesordering.com/platform-information/your-subscription-and-billing.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.