> For the complete documentation index, see [llms.txt](https://docs.dinerwebsitesordering.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dinerwebsitesordering.com/platform-information/your-subscription-and-billing-1.md). # Your Subscription & Billing ## Changing Subscription Plan 1. Visit and login 2. Click **billing** on a top right under the profile drop down 3. In the popup, select your subscription plan and press "Edit Subscription" 4. You may update your credit card number on file. || If you need to change plans or services, please contact support by clicking the (?) and support request in the top right. ## Add A Payment Method We accept, Visa, MasterCard, Discover, and American Express. To add a payment method you must: 1. Visit and login 2. Click **billing** on a top right under the profile drop down 3. In the popup, select "Payment Methods" and enter your card details ## Billing Cycle You will be billed on the same day that your account was activated every month. ## Failed Payments If your payment fails, we will inform you and attempt to charge your card again in 24 hours. If it fails again, we will retry in 3 days and 3 days after if that fails. If the 3rd payment retry fails within 7 days of your initial failed payment, your account will be cancelled. ## Cancelled Accounts If your account has been cancelled due to a failed payment, you will no longer be able to accept orders. After 30 days the account and all data will be deleted. We will contact you before deleting the data. ## Re-Activating Your Subscription If your account is cancelled, add a valid payment method to re-active your subscription. ## Refunds Refunds will only be provided if our platform fails to meet its stated role when being used. Please contact us to discuss this.